Protection of client and consumer of financial services in European Union and Polish law

Karol Magoń

doi:10.18256/2238-0604.2019.v15i1.3213

Autores

Karol Magoń Cracow Uniwersity of Economics https://orcid.org/0000-0002-0674-4495

DOI:

https://doi.org/10.18256/2238-0604.2019.v15i1.3213

Palavras-chave:

Cliente, Ouvidoria Financeira, Consumidor, Procedimento de ADR

Resumo

O artigo apresenta os principais pressupostos da Lei sobre o processamento de reclamações por participantes do mercado financeiro, bem como o Comissário Financeiro (Journal of Laws de 2016, item 892), sobre os meios de proteção dos clientes de serviços financeiros. Na primeira parte, o autor analisa as circunstâncias da entrada em vigor da lei. Em seguida, realiza uma comparação da Lei aos atos normativos que regulam a matéria analisada antes da entrada em vigor da lei. No final, o autor avalia o escopo, importância e natureza jurídica das soluções introduzidas na Lei para proteger os interesses dos clientes de serviços financeiros.

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Biografia do Autor

Karol Magoń, Cracow Uniwersity of Economics

Assistant Professor in Civil and Commercial Law Department at Cracow University of Economics. Legal Counsel. Associated with the Cracow University of Economics since 2003. From 2012 employed as an Assistant Professor. Graduated law at the Faculty of Law and Administration of the Jagiellonian University in Krakow and Economics at Faculty of Economics and International Relations of the CUE. Completed an internship as part of the Erasmus program at the University of Groningen - International School of Law and at Kingston University in London. Completed doctoral studies at the Faculty of Management at the CUE. After completing the legal advisor application he obtained the title of a solicitor.

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