Protection of client and consumer of financial services in European Union and Polish law

Karol Magoń

Abstract


Article presents main assumptions of the Act on the processing of complaints by financial market participants as well as the Financial Commissioner (Journal of Laws from 2016, item 892), regarding the means of protection of financial services clients. In the first part, the author analyzes the circumstances of entry into force of the Act. Then performs a comparison of the Act to normative acts regulating analyzed matter before the entry into force of the Act. At the end the author assesses the scope, importance and legal nature of solutions introduced in the Act to protect the interests of clients of financial services.


Keywords


Client; Financial Ombudsman; Consumer; ADR procedure

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References


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DOI: https://doi.org/10.18256/2238-0604.2019.v15i1.3213

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